Service Desk Engineers, HSBC Bank
Headquarter: 8 Canada Square, London, United Kingdom
Founded: 1865
Industry: Banking, Financial services
Company Type: Private
Job Location: All India
Experience: 2017, 2018, 2019 Batch
Degree: BE/ Btech/ Diploma
Skills: CSE/ Electrical / Electronic/ Mechnical/
Type: Freshers
Education Requirements
Graduate/Post Graduate degree or equivalent practical experience.BE-Btech-Diploma (All Stream), MCA
Please Note:-
- 0 - 3 Years of experience
- Respond efficiently and proactively taking decisions in the interest of service availability.
- Background in production support or working as part of a service desk or helpdesk.
- Role relevant qualifications, i.e. ITIL certification is desirable but not essential.
- A desire to find ways to continually improve the service delivered to customers.
- lexible and adaptable in the face of a changing working environment. This is a 24x7 Service desk working across different shift patterns supporting a Global model of support and the candidate will need to be flexible to this.
- Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered.
Job Responsibilities
How to apply HSBC 2019 for Engineer (Service Desk) - BE-Btech-Diploma(all stream), MCA 2019?
PRIMARY ROLE & RESPONSIBILITIES
- BE-Btech-Diploma and MCA from repuited university
- 0 - 3 Years of experiences
- Manage access management requests adhering to any audit guidelines and taking account of any risk factors.
- Endeavour to work in a manner that enables IT Service desk meet its KPIs and SLAs helping provide knowledge and guidance to resolve IT issues in regard to financial and / or procurement modules.
- Understand Global variations in the configuration of the system for Fusion to assist with troubleshooting.
- Communicate effectively with the project, customer and all other support groups.
- Build a pro-active and high performance mind-set to IT operational support within the team.
- Share knowledge and best practices to build a strong, effective support group within the team.
About HSBC Bank
Company Profile
HSBC is a British global investment bank and financial administrations organization. It was the seventh biggest bank on the planet. In 1991 the structure was set up in London by the Hongkong and Shanghai Banking Corporation to go about as another gathering holding organization.
They have around 3,900 workplaces in 67 nations and domains crosswise over Africa, Asia, Oceania, dollarpe, North America, and South America, and around 38 million clients. Their point is to limit their effect on the earth and to push the worldwide change to a low-carbon economy. They are aware of our social obligations, and focused on elevated requirements of administration.
They obtained a 51% shareholding in US-based Marine Midland Bank, which it reached out to full proprietorship in 1987. They perceive their obligation to be straightforward and open about their effect on individuals and the planet.
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